Who are we?
We are occasionally asked: Who or what exactly is Diveplanit Travel and what is the relationship with Diversion Dive Travel – a brand that has been around for 20 years, and was the first truly on-line Dive Travel Agent.
Diveplanit Travel Pty Ltd (Diveplanit) is a registered company under the Corporations Act 2001 and is registered in NSW Australia with ASIC (The Australian Security & Investments Commission). Our ABN (Australian Business Number) is 622 896 799.
Diveplanit purchased the Diversion Dive Travel business entity from Dirk & Claudia Werner-Lutrop in February 2018. Diveplanit has also registered the business name Diversion Dive Travel with ASIC, and we continue to use this name in parallel with Diveplanit Travel as it remains familiar to many clients and operators.
How safe are we?
With the sudden, recent demise of some large travel agents, we are also asked: How safe is it to book with Diveplanit Travel?
Diveplanit holds a Travelcover insurance policy with Insurance Australia Limited Trading as CGU Insurance ABN 11 000 016 722, AFSL 227 681.
This cover provides AUD 1,000,000 Professional indemnity insurance; AUD 20,000,000 Public Liability Insurance, and AUD 20,000,000 Products Liability Insurance.
Diveplanit holds Workcover policies with Insurance & Care NSW ABN 83 564 379 108 for its employees in NSW, and WorkCover Queensland ABN 40 577 162 756 for its employees in Queensland.
Diveplanit is accredited to book air travel. Our International Air Travel Association (IATA) TIDS (Travel Industry Designator Service) number is: 96-800583. Our GDS (Global Distribution System) is Galileo and our PCC (Pseudo City Code) is 5KU2.
Diveplanit is an affiliate member of Helloworld Travel Services (Australia) Pty Ltd trading as ‘My Travel Group’, through whose ticketing agent AirTickets Diveplanit issues air tickets.
At any given time, Diveplanit has contracts with between 100 and 200 providers of dive accommodation, cruises, trips and training plus other related travel services. We only deal with reputable providers who consistently deliver a high level of service.
But the main reason why it is safe to book with Diveplanit, in additional to the regulatory controls and insurances held, is that we observe industry best practice: any payments by our clients are held in our client trust account until required for operator payments, or until the client has concluded their travel and the transaction is complete. This works in much the same way as when you a buy a house: all payments and funds are held in your lawyer’s trust account until the final disbursement of funds when the transaction is concluded. Every client’s account is held separately in trust for each client until their travel has concluded.
Copies of any of the documents mentioned above can be made available on request.