Diveplanit Travel: Booking Terms & Conditions

Please read these conditions before you proceed with your booking. If there is anything you do not understand please call us on 1800 607 913, or email info@diversiondivetravel.com.au – and we can call you.

When you book with Diversion Dive Travel – a dive travel agency that has been delighting diving guests for over 20 years – these are the terms of our contract.

PROCEDURE, TRAVEL DOCUMENTS

Our experienced international dive travel consultants will discuss your inquiries and forward comprehensive quotations as requested by e-mail or phone. Your reservation is not confirmed until we receive the required deposit. After receipt of full payment you will be sent travel documents which describe the service(s) that have been arranged for you.

All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder, as some carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to provide our consultants with the correct information as required.

PAYMENTS

» Deposit of 30% due at the time of booking*.

» Full payment is due at the latest 30 days prior to commencement of earliest travel service*.

» Bookings under AUD 1500.00, and bookings received less than 30 days before trip commencement require full payment at the time of booking.

* PLEASE NOTE: Some resorts and liveaboards request higher deposits and earlier final payment. Any special terms are listed on your invoice.

SERVICE FEES

» General: Our travel consultants provide their expert advice to plan and create your itinerary free of charge. For involved multi-destination itineraries you may be asked for a research fee of AUD 250.00 up front. This fee will be credited to your dive booking with us.

» Airfare: All online or published airfares incur a ticketing fee of a minimum of AUD 25.00/person.

» Amendments: Any changes to confirmed reservations, including ticketed flight reservations, incur an amendment fee of AUD 50.00/person, in addition to any additional fees charged by airlines or operators.

» Credit cards: A 1.5% surcharge applies for all payments by PayPal, Visa, MasterCard and AMEX.

CURRENCY

Depending on your country of origin and/or country to be visited, the invoice will be issued in one of the following currencies: AUD (Australian Dollar), USD (US Dollar) or EUR (Euro).

PAYMENT OPTIONS

Credit card

We welcome payments by PayPal, Visa, Master and AMEX card. A surcharge of 1.5% applies for all PayPal and card transactions.

Note:

» All credit card payments will be processed in Australian Dollars. Any USD or EURO amount due will be converted in the Australian Dollar amount with the exchange rate of the day at the time of payment. The actual USD/EURO amount charged to your card will be determined by your credit card company and a slight difference may result on your statement. Please be aware that your credit card company might charge a service fee for processing a foreign currency.

» All credit cards from non-Australian banks are processed as overseas transactions, and as such may incur additional currency exchange and other service fees assessed by your credit card provider.

» Clients not wishing to assume these additional charges should choose the telegraphic transfer option.

Direct deposit

You can also transfer funds directly into one of our trust accounts (due to possible delays of transfers we require payment a minimum of 45 days prior to travel). Any bank charges need to be paid by you.

You can make deposits into banks in Australia, the USA and Europe. Please discuss with our consultants your payment options. We will then provide you with the full bank details as required.

CANCELLATION

» Diving, Dive Trips, Dive Cruises, Resorts, Tours and Accommodation

    • Cancellation 31 days or more before commencement of service: Full refund less service fee of AUD 250.00/person. **
    • Cancellation 30 days or fewer before commencement of service: No refund. **
    • After commencement of service: No refund.

** PLEASE NOTE: Some service providers have more restrictive cancellation procedures than those stated above. Any special terms are listed on your invoice.

» Air tickets

    • All airlines charge Cancellation Fees or Change Fees after tickets are issued.
    • Unless stated otherwise on your invoice tickets are non-refundable and non-changeable.

RISKS AND WARNINGS

For official information regarding possible dangers at international destinations, contact Smart Traveller website of the Australian government at www.smartraveller.gov.au (or the equivalent service of your national government).

PASSPORT & VISAS

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. If you need information regarding visa and other travel document requirements for your trip please let us know.

COMPREHENSIVE TRAVEL INSURANCE

We also recommend you take out travel insurance, which can cover you for uncertainties such as the need to cancel the trip, accidents or illness during travel, lost luggage and even legal liability.

OFAC

Please note that at the current time we are not in a position to take bookings from individuals in countries which are on the US Treasury Department’s Office of Foreign Asset Control (OFAC) sanctioned countries list, nor do we offer any tours within any of these countries.

DISCLAIMER

All information on the Diveplanit website is thoroughly researched and published to the best of our knowledge. However, Diversion Dive Travel does not accept any responsibility for the correctness of this information. Travel itineraries, prices and service descriptions are subject to change at any time at the operators’ discretion. Please refer to prices and booking terms outlined in your invoice as the only legally binding text.

Diversion Dive Travel operates as an agent between you (the client) and the service provider.

We sell various travel related products on behalf of diving, transport, accommodation and other wholesale service providers. Diversion Dive Travel’s obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not Diversion Dive Travel. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider and not with Diversion Dive Travel.

Diversion Dive Travel is a trading name of Diveplanit Travel Pty Ltd.

Revised: March 2019